Merle S.

Merle S. has a diverse work experience spanning multiple companies and roles. They began their career in 2005 as the owner of Epitome Career Consulting, where they presumably provided career consulting services. In 2008, they joined Brainshark, Inc. as a Trainer in learning and development before transitioning to the role of Senior Customer Success Consultant/Project Manager. In 2012, they became the Manager of Implementation Services and later took on the role of Team Lead/Program Manager. From 2014 to 2015, they worked at LoJack Corporation as a Manager of Implementation and Onboarding and later became the Manager of Professional Services. Merle then returned to Brainshark, Inc. in 2015 as a Multimedia Project Manager. They joined Mimecast in 2016 as a Senior Customer Success Manager and worked there until 2020. In the same year, they joined Digital Shadows where they served as a Senior Client Success Manager for strategic and enterprise accounts. In 2021, they joined Allego as a Senior Customer Success Manager and later moved to ServiceNow in 2021 and worked as a Senior Customer Success Manager until 2022. Currently, Merle is working at LastPass as an Enterprise Customer Success Manager. Throughout their career, Merle has demonstrated expertise in delivering exceptional customer experiences, managing strategic accounts, fostering partnerships, providing guidance on product utilization, and identifying upsell opportunities. They have also utilized various tools and worked closely with cross-functional teams.

From 2009 to 2011, Merle S. attended the University of Phoenix and obtained a Bachelor of Science degree in Business Administration.