Yasmine Hsoumi

Yasmine Hsoumi has a diverse work experience in customer support and technical roles. Yasmine most recently worked at Launchmetrics as a Product Support Specialist starting in 2022. Prior to that, they worked at Yango Deli as a Customer Service Specialist - Trainer from April 2021 to May 2022, where they provided live chat and technical support, as well as helped build the customer support department. Before that, they worked at Wavy as a Technical Support Technician from June 2020 to November 2020. Yasmine also has experience in telesales and administrative roles, having worked at National Pen as a Telesales Agent - Admin Agent from September 2018 to April 2019. In addition, they worked at Transcom as a Customer Support Specialist - Mentor from May 2016 to August 2018, where they provided support to PayPal users and mentored newcomers. Yasmine also has experience as a remote-interviewer at GN RESEARCH and Sim&CO in 2014 and 2012 respectively.

Yasmine Hsoumi pursued their undergraduate education from 2012 to 2015 at the Faculté des Sciences Mathématiques, Physiques et Naturelles de Tunis, where they obtained a Licentiate degree in Biology, with a general focus. Additionally, they have acquired various certifications from LinkedIn, including Customer Experience: Creating Customer Personas, Excel Essential Training (Office 365/Microsoft 365), Excel Quick Tips, How to Crush Self-Doubt and Build Self-Confidence, and Talking to Customers. These certifications were obtained in March 2022.