Tracy Matthews

Tracy Matthews is an experienced professional in digital customer experience and management, currently serving as the Digital CX Manager and previously as Branch Manager at Lawrence & Hanson since April 2019. Tracy's background includes various roles at Lawrence & Hanson from September 2013 to February 2019, such as National Supplier Category Manager, E-commerce Manager, and positions in procurement and accounts. Prior experience includes serving as Customer Service Supervisor at Coles from September 2011 to October 2015 and a long tenure at Lawrence & Hanson from September 1994 to November 2004, where Tracy held multiple roles including Branch Manager, Assistant Branch Manager, and Sales Representative. Education was completed at Box Forest Secondary College.