Ousi Li

Ousi Li is an experienced professional in marketing, customer experience, and analytics, currently serving as Head of Merchandising and Customer Experience, as well as Head of Client Analytics at Lay & Wheeler since September 2022. Prior to this role, Ousi worked as a Customer Success Manager at Klue from January to August 2022 and contributed to the startup and growth of Flatiron Wines & Spirits as Head of Marketing & Events and Buyer from December 2015 to January 2022. Ousi's earlier experience includes roles at The Cleantech Group, Pinnacle Engines, Text 100, and SpongeFish, encompassing account management, market research, and business development. Ousi holds an MSc in Media and Communications from The London School of Economics and Political Science, and a B.A. in Psychology and English from Wellesley College, along with certifications from the Wine & Spirit Education Trust.