Joseph Koay

Senior Associate, Customer Experience

Joseph Koay currently serves as a Senior Associate in Customer Experience at Lazada since September 2025. Previously, Joseph was a Community Manager at MOONTON GAMES from January 2024 to September 2025, overseeing online community operations for the MLBB game in Malaysia and Myanmar. Joseph also held the position of Community Manager for Seller Engagement at Lazada from February 2022 to January 2024, where responsibilities included managing the seller community and executing various projects to drive brand growth. Prior roles include Community Manager at Selangor Properties Bhd, Digital Marketing Executive / Graphic Designer at YYC Advisors, Graphic Designer at Media Prima Berhad, and Presentation Editor at Astro. Joseph graduated with a Bachelor's Degree in Media & Creative Studies from Universiti Tunku Abdul Rahman in 2015.

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