Sharon Spykerman

Sharon Spykerman is an experienced leader in customer care and operations management, currently serving as Vice President of Customer Care and Deputy CCO at Lazada since July 2018, where responsibilities include strategic planning and oversight of contact center operations, vendor management, and budget analysis. Prior to this role, Sharon held positions such as Manager of Business Operations – APAC at LEGO Group, Senior Project Manager at Teledirect Telecommerce, Project Manager at Tele-centre Services Pte Ltd, and Operations Support Specialist at TeleTech, demonstrating a strong background in project management and client relations across various sectors. Sharon earned a BSBA in Management Information Systems from Creighton University, further enhancing the capacity to drive operational excellence and deliver effective customer service solutions.