Luis Antonio Pacheco Silva

Luis Antonio Pacheco Silva is an experienced customer service and operations analyst currently working at Leal since January 2021, where responsibilities have included various roles related to customer service, operations, and quality analysis. Previously, from October 2018 to May 2020, Luis served as a Senior GL Expert at Uber, focusing on opening and closing service centers and managing team operations. Earlier experience at Adecco as a GL Specialist I involved customer service and managing registration processes for Uber Colombia. Luis holds a degree in TSU Riesgos y Seguros from IUT Antonio Jose de Sucre.