Sales Development Manager (us Market)

About the Role:  The Sales Development Representative (SDR) team is a critical part of CleverTap’s Go-To-Market (GTM) team, delivering immense impact at the Top and Middle of Funnel. The Sales Development Manager will be responsible for developing and executing the strategy, working closely with the Sales team to generate qualified leads and opportunities for the North America team. You will manage and mentor a team of SDRs, collaborating closely with the Sales, Marketing, and Operations teams to achieve aggressive growth targets.

What will you do:

1. Strategy Development:

• Implement the overall sales development strategy to achieve lead generation and pipeline goals.
• Identify target markets, industries, and segments to prioritize outreach efforts.
• Collaborate with the Marketing team to align messaging, campaigns, and content for maximum impact.

2. Team Leadership:

• Provide ongoing coaching, feedback, and professional development to ensure the team's success. Set clear performance expectations, goals, and KPIs for the team and track progress regularly.

3. Process Optimization:

• Optimize lead generation and qualification processes to ensure efficiency and effectiveness.
• Maintain data hygiene and reporting

4. Collaboration:

• Foster strong collaboration between the sales development team and the sales team to ensure a seamless handoff of qualified opportunities.
• Partner with marketing to refine target personas, messaging, and outreach strategies based on market feedback.

5. Metrics and Reporting:

• Analyze data and metrics to measure the effectiveness of the sales development efforts.
• Prepare regular reports and presentations to communicate progress, trends, and areas for improvement to leadership.

6. Market Insights:

• Stay informed about industry trends, competitive landscape, and customer needs to provide input into product and service development.
• Translate market insights into actionable strategies to enhance lead generation and engagement.

7. Relationship Building:

• Build and maintain relationships with key stakeholders both internally and externally.
• Collaborate with sales leadership to ensure alignment between sales development and overall revenue strategies.

What are we looking for?

• Bachelor's degree in Business, Marketing, or a related field. MBA is a bonus.
• 8+ years of experience in sales development, preferably in the SaaS industry.
• 3+ years of experience in people management and team leadership.
• Proven track record of consistently meeting or exceeding lead generation and pipeline targets.
• Strong understanding of SaaS business models and MarTech customers’ pain points.
• Excellent communication, presentation, and interpersonal skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Proficiency in CRM systems (e.g., Salesforce) and sales engagement tools.
• Strategic thinker with the ability to execute and drive results.

Shift Timings: 18:00 - 3:00 Hrs IST / 20:00 - 5:00 Hrs IST 5 days working

Measure of Success:

• Sales ready meetings (SQLs)
• Sales qualified opportunities (SALs, Regional)
• Conversion rates (SAL to Deal)

Why join us?

• Be a part of a global growth stage startup.
• Work in a fast-paced, dynamic environment where your contribution matters.
• You are passionate about technology and its impact on the high-growth mobile technology space.
• Innovate at scale with learning opportunities.

What is working at CleverTap like? 

• Be a part of a global category creator - hyper growth B2B SaaS startup
• Work in a fast-paced, dynamic environment where your contribution matters
• Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
• Accountability and driving outcomes is the key to success
• Your career here is limited by you and nothing else
• Teamwork trumps individual success
• You are passionate about experience technology and its impact on enabling  growth 
• Innovate at scale, with learning opportunities and having fun along the way!

About the Function: We are a team of Growth Pilots where everyone works together towards a common objective: P  :  Act with First Principles I   :  Take Initiative  L  :  Seek to Learn O :  Take Ownership of Outcomes T  :  Help Achieve Together S  :  Speak up then Commit

About CleverTap: CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.

The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.

CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.

Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Delhi, Singapore, and Jakarta.

For more information, visit clevertap.com or follow us on LinkedIn and X.

If you think you’d be a good fit for this role, we’d love for you to apply! CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace. We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers. We're excited to showcase what we have to offer!