Senior Technical Writer

About the Role: As a Senior Technical Writer at CleverTap, you will work with the product writing team to update technical documentation; this includes updating user and developer documentation. You will be responsible for updating technical documents and manuals clearly and concisely, and work with the product and engineering teams to ensure product description accuracy.

What will you do:

• Write, edit, and publish technical SaaS B2B developer and user documentation. 
• Work with UX and technical writers to ensure product documentation is accurate and consistent.
• Interface with engineering, QA, and product management to extract complex technical concepts and prepare project schedules.
• Maintain content and manage multiple projects using Jira and Confluence. 
• Test & document APIs.
• Adhere to the style guide and participate in peer reviews.
• Participate in all applicable product and developer meetings via Zoom and Slack. 
• Manage updates and revisions to technical documentation.
• Work cross-functionally with engineering, product management, and product marketing.
• Update technical information into clear, concise, and effective documentation for both technical and non-technical audiences.
• Contribute to internal reference documentation, including marketing wikis, style guide, procedural documentation, and product glossary.
• Experience in video creation with storyboarding, video editing, and presentation.
• You understand the metrics/analytics essential for a technical writing team and can drive organic growth of the docs using these numbers. 

What are we looking for? Must have:

• Between 4-8 yrs of technical writing experience
• Experience working with mobile marketing Saas companies considered a plus
• Excellent people and time management skills
• Excellent oral, written, analytical, and organizational skills
• Experience writing conceptual, introductory software documentation for non-technical end-users (not just instructional, how-to docs)
• Self-motivated and effective in a fluid environment
• Proven ability to work collaboratively across teams in different time zones
• Extraordinary organizational skills with the ability to manage multiple priorities and meet tight deadlines
• Proven ability to learn new documentation tools in a timely manner
• Communication aptitude coupled with an enthusiasm for technical writing and technology
• Excellent writing and communication skills with the capacity to create exceptional content and comfortably engage with internal stakeholders

Good to have:  Following is a list of good to have an understanding of tools for effective documentation:

• Collaboration: Jira, Confluence, Google Suite
• Testing: Postman, Swagger
• Image & Video editing: SnagIT, Camtasia
• Authoring: Paligo, Readme
• Analytics: Google Analytics

Who will you report to: Director - Product Documentation

Measures of Success:

• Reduced support tickets
• Project schedule adherence  

Why join us?

• Be a part of a global growth stage startup
• Work in a fast-paced, dynamic environment where your contribution matters
• You are passionate about technology and its impact on the high growth mobile technology space- Innovate at scale, with learning opportunities

What is working at CleverTap like?

• Be a part of a global category creator - hyper growth B2B SaaS  startup
• Work in a fast-paced, dynamic environment where your contribution matters
• Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
• Accountability and driving outcomes is the key to success
• Your career here is limited by you and nothing else
• Teamwork trumps individual success
• You are passionate about experience technology and its impact on enabling  growth 
• Innovate at scale, with learning opportunities and having fun along the way!

About the Function: At CleverTap, the product team is focussed on building the World's #1 Retention Cloud. We believe that user retention is the only way for apps to grow faster, sustainably. The Product organization collaborates with engineering to bring out new innovative features that customers love. The team is responsible for all aspects related to the product execution cycle - pain point identification, delivery, documentation, adoption, positioning, packaging, pricing, and promotion.

The Product team consists of product managers, designers, marketers, analysts, growth specialists, etc. working together to solve some of the challenges brands face to retain their customers for life.

We are a team of Growth Pilots where everyone works together towards a common objective. P : Act with First Principles I : Take Initiative L : Seek to Learn O : Take Ownership of Outcomes T : Help Achieve Together S : Speak up then Commit

About CleverTap: CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.

The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.

CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.

Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Delhi, Singapore, and Jakarta.

For more information, visit clevertap.com or follow us on LinkedIn and X.

If you think you’d be a good fit for this role, we’d love for you to apply! CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace. We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers. We're excited to showcase what we have to offer!