Sam Lawless

Sam Lawless has a diverse work experience spanning over several years. Starting in 2008, they worked as a Customer Support Specialist and later as a Customer Support Supervisor at Carillion. In these roles, they served as the primary point of contact for applicants and contractors on SEAI schemes, answered inquiries, and provided information on relevant schemes.

In 2013, Sam joined Europcar Mobility Group as a Customer Experience Representative. Sam wrote and maintained records of customer interactions, provided information about products and services, and reported details of inquiries and comments to account executives. Sam later transitioned to the role of International Account Manager, where they managed and nurtured a portfolio of accounts, facilitated effective communication, and resolved issues promptly.

In 2021, Sam joined Expert Institute as a Customer Success Manager. Their responsibilities included managing a portfolio of clients, ensuring their success and securing long-term business. Sam oversaw client communications, tracked account health, conducted onboarding and training sessions, and collaborated with Sales and other departments to prepare accounts for conversion.

Currently, Sam works at LearnUpon as an Enterprise Customer Success Manager. Sam started in 2022 as an Enterprise Customer Success Manager and later transitioned to the role of Senior Enterprise Customer Success Manager. Further details about their experience in this position are not provided.

Sam Lawless completed a Level 6 degree in Business Administration and Management, General at Hibernian in 2019.