Juanjo de la Torre

Juanjo de la Torre has a diverse work experience spanning over 15 years. Juanjo is currently serving as the Head of Quality - Customer Success at Ledger since June 2021. In this role, they are responsible for ensuring the quality of processes and customer relations, as well as overseeing the recruitment and establishment of processes for the team.

Before joining Ledger, Juanjo worked at Blizzard Entertainment for several years. From 2019 to 2022, they were a QA Analyst and Test Lead, managing the localization of Diablo 3 for console (Xbox and Playstation) and acting as a liaison between the US headquarters and the European office. Prior to this, from 2016 to 2019, they held the position of Localization Specialist, supporting internal language teams and external vendors by prooflistening texts, coordinating vendors' work, creating documentation, and ensuring deadlines were met.

Juanjo's earlier experience at Blizzard Entertainment includes roles such as Quality Assurance Test Lead (2013-2014), Quality Assurance Analyst (2011-2013), and Customer Support Specialist (2006-2011). In these positions, they excelled in running tests, identifying bugs, providing solutions, and demonstrating expertise in technical and billing-related issues.

Overall, Juanjo's work experience showcases their expertise in quality assurance, project management, localization, and customer support.

Juanjo de la Torre studied Computer Science at Universidad de Granada from 1998 to 2004. Juanjo also obtained a certification in professional correction from Universidad Europea de Madrid in 2018.