Normand Paquette

Normand Paquette is an experienced professional in the field of tourism and client experience with a robust background spanning over three decades. Currently serving as Responsable de l'expérience client et du développement durable at Festival de Lanaudière since May 2017, Normand is responsible for packaging, marketing, and developing special projects, along with implementing digital marketing campaigns. At L'Équipe Spectra since May 2007, responsibilities include tourism development and founding the receptive agency. Normand co-founded the APMHM and served as Vice-president, contributing to its establishment and serving on the board. As the founder and President-Directeur général of Hospitalité Canada Tours from May 1995 to May 2006, Normand managed hotel reservations and market promotions. Prior roles include Vice-president of Cyclotouristes, project director at Acta Quebec, and sales agent at Air Canada, complemented by educational qualifications from UQAM and the Institut de tourisme et d'hôtellerie du Québec.