Benoit Tessier

Benoit Tessier is an experienced professional in service management and IT consulting, currently serving as a Process Management Advisor at Les services conseils ABna since March 2020, where Benoit leads a service management team in Agile mode and acts as a Director-Coach. Previous roles include Service Management Architect at IT Chapter, where Benoit developed service management practices and managed technology transformations, as well as ITSM Consultant at Symphonie TI, focusing on business analysis and process optimization. Benoit's extensive background includes management positions at EasyVista and Domtar, where Benoit led customer support initiatives and IT service management teams. Benoit's educational background includes degrees in Information Technology and Social Science from CEGEP Bois-de-Boulogne and the Université de Montréal.