Sr. Manager - People Operations - Delhi NCR

Welcome to Level AI – a Series B startup in Mountain View, CA, transforming the Customer Experience landscape with top-tier VC support and Silicon Valley expertise. Our mission: revolutionize customer sales experiences through cutting-edge speech AI, NLP/NLU, and information retrieval systems.

Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, you'll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilities? Join us!

Resposibilities :

• As a trusted HR advisor, you'll drive end-to-end solutions, building and steering programs for our fast-growing organization.
• Key role in executing global people initiatives while aligning with Level AI’s culture and business goals.
• Own People technology, ensuring data integrity and driving HR analytics for informed decision-making.
• Provide operational support, implementing innovative solutions for a stellar employee experience.
• Develop and refine efficient people processes, from talent review to compliance, reflecting our vibrant culture.
• Act as a strategic business partner, offering consultative advice to senior leaders on complex HR issues.
• Tackle challenges with a GRIT mentality, aligning business, talent, and organizational strategies.
• Foster cross-functional relationships for optimized business processes, from forecasting to global compliance.

Qualifications:

• 8 + years of Extensive HR Operations experience in high-growth startups or tech business units, covering systems, comp & benefits, processes, and compliance.
• Global proficiency in organization design, and compensation/benefits practices.
• Exceptional influencing skills across all levels, thriving in a fast-paced, ever-changing environment.
• Proactive decision-maker with a principled approach, adept at providing HR consultation to senior leadership.
• Track record of building and scaling people programs, implementing/evaluating HR systems/tools.
• Strong project management skills, urgency-driven, and analytically minded with a data-driven problem-solving approach.
• Maintains confidentiality while handling sensitive information, able to work independently and collaboratively.
• Systems experience with Compensation/Merit Cycle.
• Operated in small HR teams, adept at wearing multiple hats and being hands-on.