Frances Scott

Frances Scott is a seasoned professional with extensive experience in the healthcare industry, currently serving as Director of Special Projects and Director of Member Services at LIBERTY Dental Plan since 2016, where management of a call center with over 1.1 million annual calls and mentorship of more than 20 staff members are key responsibilities. Prior to this role, Frances held the position of Manager of Member Services, overseeing call center performance metrics and managing over 100-member service representatives, while ensuring customer satisfaction and compliance. Frances also accumulated valuable experience at CarePlus Health Plans as a Business Analyst, focusing on system configuration and claims processing efficiency, and at Humana in various production lead roles. Education was obtained at Concorde Career Colleges.