Susanne Figueredo Cook

Susanne Figueredo Cook serves as the Executive Vice President and Chief Operating Officer of Global Risk Solutions at Liberty Mutual Insurance since April 2022, where the focus is on fostering a high-performance culture and ensuring consistent underwriting profitability for the mid-large commercial insurance sector. Prior to this role, Susanne Figueredo Cook held various leadership positions at Travelers from August 2006 to April 2022, including Global Head of Operations, where oversight was provided for 6,000 employees and emphasis was placed on enhancing customer experience and digital capabilities. Other notable roles at Travelers included Senior Vice President of Business Insurance Operations, Vice President of Small Commercial Operations, Vice President of Claim Operations, and Vice President of Residual Market Underwriting and Operations, all of which centered on driving revenue, service delivery, and customer satisfaction. Susanne Figueredo Cook holds a Bachelor’s degree in Economics from Central Connecticut State University.