Manuel C.

Manuel C. has a wide range of experience in various roles within the telecommunications industry. Manuel began their career at Sprint Nextel in 1996, where they worked as a Specialist in Sales Implementations. In this role, they managed projects for the implementation of broadband voice and data services, provided support to the sales department, and resolved discrepancies between Sprint, PRTC, and Centennial to ensure customer satisfaction.

In 2002, Manuel joined Centennial Wireless as a Project Manager for Carrier Provisioning. Manuel successfully coordinated and negotiated with the Incumbent Local Exchange Carrier (ILEC) PRTC on the first collocation project in the Puerto Rico market. Additionally, they achieved a high rate of on-time service delivery for multi-location broadband circuits outsourced through the ILEC/PRTC. Manuel also held the position of Manager for Operations Process, where they oversaw compliance with operational procedures and implemented recommendations for operational business process changes. Manuel was an active participant in multiple re-engineering teams. Furthermore, Manuel served as the Manager for Equipment Planning & Procurement, focusing on reducing equipment inventory overstock and obsolescence risks. Manuel also developed and managed the Super Premiere Insurance Program, generating estimated revenue of $1.4 million since its launch in 2008.

In 2010, Manuel joined Liberty of Puerto Rico as a Sales Project Manager. Manuel'sresponsibilities included developing business plans and sales strategies, overseeing the performance and development of the sales team, and preparing action plans for effective lead generation. Manuel then moved into roles of increasing responsibility, including Senior Operations Manager, Sr. Manager of Customer Experience, and Director of Customer Service. In their most recent position as the Director of Performance Management, Manuel's responsibilities are not specified, but the role likely involves overseeing and optimizing the company's performance metrics.

Overall, Manuel C. has demonstrated a strong track record in telecommunications, with expertise in project management, sales, customer service, and operations.

Manuel C. completed their education at two institutions. Manuel first attended the Universidad de Puerto Rico from 1992 to 1997, where they pursued a Bachelor of Arts degree in Accounting. Later, they enrolled in the Universidad Interamericana from 2007 to 2010 and obtained a Master of Business Administration (MBA) degree with a focus on Industrial Management.

Alongside their formal education, Manuel C. has also obtained several certifications. In November 2018, they completed courses on Data Visualization Tips and Tricks, Tableau Essential Training, and The Future of Performance Management, all through LinkedIn. Additionally, in February 2018, they acquired certifications in Creating a Positive and Healthy Work Environment, Customer Service Leadership, Managing Experienced Managers, PowerPoint: Creating a Self-Running, Interactive Presentation, Predictive Customer Analytics, and Setting Business Unit Goals. Furthermore, in December 2016, they earned a certification in Managing a Customer Contact Center. Lastly, in October 2016, they obtained certifications in Balancing Work and Life, Customer Service Foundations, Effective Listening, Managing Your Time, Managing a Customer Service Team, Performance Review Foundations, and Rewarding Employees, also through LinkedIn.

These certifications showcase Manuel C.'s commitment to continuous learning and professional development, particularly in areas related to business, leadership, customer service, and performance management.