Ineke Ruhl (She/her)

Ineke Ruhl has a diverse work experience in customer service roles. Ineke started their career in 2017 as a Customer Service Guest Specialist at Booking.com, where they assisted customers with urgent queries and provided support in high-pressure situations. In this role, they demonstrated strong problem-solving skills and empathy towards clients.

In 2020, Ineke joined LoopUp as a Customer Service Associate, where they expertly handled customer queries and technical support calls for multiple platforms. Ineke utilized their native German language skills and advanced English language capabilities to provide timely and friendly assistance to customers. During their time at LoopUp, they also worked as a Junior Associate Customer Success, focusing on German-speaking clients.

Most recently, Ineke joined Lick in 2022 as a Decorator Success Consultant. Ineke'sresponsibilities in this role include supporting decorators and ensuring their success in providing exceptional customer service.

Overall, Ineke Ruhl has a solid background in customer service, with a focus on providing efficient and empathetic support to clients.

Ineke Ruhl (she/her) is currently pursuing a BA/BSc (honours) Open Degree in Combined Studies at The Open University, starting in 2022. Additionally, they obtained several certifications on various topics including Emotional Intelligence as an Inclusivity Booster, Diversity, Inclusion, and Belonging, Unconscious Bias, and Critical Thinking from LinkedIn in 2022. Ineke also acquired certifications in topics like customer service, customer experience, strategic thinking, and supply chains during the same year.