Kristen Errera

Director, Customer Success at Life Science Connect

Kristen Errera, PMP has extensive experience in project management and client success roles. Kristen currently works at Life Science Connect as the Director of Customer Success, where they are responsible for ensuring customer satisfaction and managing client projects. Prior to this, Kristen worked as a Client Success Project Manager at VertMarkets, Inc.

Before joining Life Science Connect and VertMarkets, Inc., Kristen worked at Love & Company as the Director of Project Management for over three years. In this role, they led a team of project managers and was responsible for delivering client programs on time and within budget. Kristen also played a key role in proposal preparation and program management.

Earlier in their career, Kristen worked at Speak! as the Director of Client Services and Project Management. Here, they developed a project management process system and played a crucial role in the expansion of the business. Kristen also served as an Account Services Director and Project Manager at Speak!, where they managed projects, mentored staff, and provided strategic guidance to clients.

Kristen's earlier work experience includes roles at Sage Software, where they served as an Associate Director and Project Manager. In these roles, they focused on business process improvement, project management mentoring, and client liaison. Kristen also worked as a Production Manager and Production Coordinator at Sage Software, overseeing campaign management, marketing analytics, and budget management.

Through their various roles, Kristen has developed a strong background in project management, client services, and team management. Kristen is a certified Project Management Professional (PMP) and has a proven track record of delivering high-quality projects on time and within budget.

Kristen Errera, PMP holds a Bachelor of Science degree in Business Administration from Misericordia University. Kristen specialized in Business Administration and Management. In September 2016, Kristen obtained the Hubspot Inbound Marketing certification from HubSpot. Additionally, they are a certified Project Management Professional (PMP) from the Project Management Institute, although the specific month and year of this certification are not provided.

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Previous companies

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Timeline

  • Director, Customer Success

    May, 2021 - present

  • Client Success Project Manager

    November, 2020