Justin Michaud

Justin Michaud has extensive experience in customer care and support roles, working with various companies such as Life360, Tile, Skip, BEFORE Brands, Inc., Instacart, Cake, and NexxLinx. Justin has managed outsourced contact center vendors, implemented customer support tools like Zendesk and Ada Chatbot, led RFP processes for vendor selection, and successfully improved customer satisfaction ratings and overall experience. With a degree in Communications from the New England School of Communications, Justin has a strong background in managing customer service teams and ensuring operational efficiency.