Client Delivery Lead

LIFELENZ is a rapidly growing team of 80+ mathematicians, engineers, designers, computer scientists, strategists and client success experts based in the U.S., Canada,  Australia, UK, building a machine learning-based, advanced analytics workforce and human capital management platform. Our platform solves challenges related to onboarding, sales & labour forecasting, scheduling & time clock/keeping, insights & reporting and labour law compliance.  It uses machine learning to automatically self-tune and self-manage models to a particular store with hyper-local attributes.  The technology approach and analytic methodologies used enable the distribution across large-scale centralized ownership and highly fragmented franchised ownership companies. 

We have won many awards for client delivery and collectively contributed to over 100+ global patents for complex software platforms.  We have recently closed our financing B round bringing our total capital raised to over $55M.  

As we emerge from our stealth mode and embark on expanding our presence in the USA to better serve the evolving needs of our global Quick Service Restaurant (QSR) clientele, we are thrilled to be recruiting for this newly created Client Delivery Lead opportunity.

The Client Delivery Lead is a core role charged with ensuring the delivery of implementation and support services to our clients across USA. You will be a technologist at heart whose passion for technology and delivery of quality software into global markets is only rivalled by your passion for people and delivery excellence.

Key Accountabilities

This includes but is not limited to the following:

• Responsible for all aspects of client implementation and support services across clients in USA.

• Build and lead our Client Delivery Team in USA.

• Lead implementation projects ensuring successful delivery on time with highest levels of quality.

• Build strong relationships with client's key technology and operations stakeholders to enable smooth collaboration across teams.

• Understand client's business processes and technology environment and define an optimal implementation approach that minimises integration effort and maximises business value.

• Work closely with LIFELENZ and client teams to develop an end-to-end implementation and rollout plan.

• Collaborate with all LIFELENZ teams involved in implementation and support to ensure successful delivery of the services.

• Ongoing tracking and reporting of the projects to LIFELENZ and client stakeholders.

• Ensure delivery of support services as per agreed service level agreements (SLAs) for clients.

• Support sales / pre-sales efforts in shaping up the implementation solution and presenting it to the clients.

• Share customer feedback and challenges with product engineering teams to facilitate roadmap prioritisation.

Knowledge, Experience, [Competencies/Capabilities] Qualifications

• 10+ years of experience in leading enterprise software implementations for large organisations at scale.
• Prior experience in leading system integration and enterprise software implementation projects, preferably in cloud-based environments.
• Strong technical background and project / program management experience.
• Proven experience in building and managing high performing teams.
• Strong interpersonal and client communication skills.
• Demonstrated resilience to handle challenges and solve complex client problems.
• Nice to have:

  • Prior experience in managing support services.

  • Prior experience in workforce management solutions.

  • Prior experience working with Quick Service Restaurant and / or Retail industry.

LIFELENZ Values

As an employee at LIFELENZ, you are expected to operate in line with our workplace values:

• Customer Delight
• Innovate & Simplify
• Interconnected Teams
• Act Like an Owner
• Results Matter
• Pursue Excellence

Why LIFELENZ?

We are a ground-breaking platform with a unique vision (we can’t give away our secrets here!). If you like working in a collaborative environment which values inclusion, flexibility and challenging the status quo then we would love to hear from you!

We have office locations in Adelaide, Chicago, Washington D.C, and people based in Australia, US, Canada, and the UK. 

Our growth is led by working with some of the largest companies in the world. We are always on the lookout for aspiring individuals, who are naturally curious, with tenacious problem-solving and critical thinking skills. If you feel this role is for you, please apply – an enthusiastic, high performing team awaits!

Join our team today!