Austin Thompson

Austin Thompson is an experienced professional with a diverse background in client management and account retention spanning multiple industries. Currently serving as a Lender Account Manager at LightBox since December 2020, Austin manages a portfolio of over 400 lending clients, achieving outstanding customer retention rates through effective relationship management and product utilization analysis. Prior roles include Client Success Manager and Retention Specialist at FortuneBuilders, where Austin excelled in handling client refund requests and significantly retained company revenue. Previous experience encompasses positions such as Group Experience Consultant at Seattle Sounders FC, where exceptional customer service and event planning skills were demonstrated, and an English Instructor at Instituto de Comunicacion Internacional. Austin holds a Bachelor's degree in International Studies/Intercultural Communications from Pepperdine University.