Katalin Konczol

Katalin Konczol is an experienced quality and technical support specialist, currently serving as a Quality Specialist at Lightspeed Commerce since September 2024. Previously, Katalin worked as a Support Engineer at CircleCI, where responsibilities included managing technical inquiries, ticket triaging, and collaborating with product and engineering teams to enhance customer experience. Prior roles include Technical Support Analyst positions at Artificial Labs and SiteMinder, where Katalin was instrumental in troubleshooting, manual testing, process establishment, and documentation. Katalin began a professional journey at Agoda as a Market Coordinator and Customer Support Specialist, contributing valuable customer service skills in a multilingual environment. Educational credentials include a Master of Arts in Arabic and English Language and Literature from Pázmány Péter Katolikus Egyetem.