Vanessa Piacente

Vanessa Piacente currently serves as the Global Director of Strategic Accounts at Lightspeed Commerce, where responsibilities include building the global strategic account management function and driving Net Revenue Retention across high-value retail customers in NOAM, EMEA, and APAC markets. Previously, Vanessa held roles at Fable as Head of Customer Experience and Director of Customer Experience, where accomplishments included scaling customer success processes and maintaining gross and net revenue retention. Other experience includes leadership positions at Ada, overseeing enterprise client success functions and implementation processes, as well as previous roles at Sprout, League Inc., and Wealthsimple, contributing to customer success and operations. Vanessa's educational background includes a Bachelor of Commerce in Accounting from the University of Guelph and a Bachelor of Arts in International Business from High Point University.