Dawn Phelps

Dawn Phelps, CSM, has a diverse range of work experience spanning multiple industries. Dawn most recently worked at Lime as a Senior Manager, CX Readiness, where they demonstrated their expertise in customer experience management. Prior to that, they held various roles at Expedia Group, including Program Manager and Scrum Operations Manager, where they focused on Agile practices and project management. Additionally, Dawn has extensive experience in customer support and content management, having worked at HomeAway/Vrbo and ConnectFKM in roles such as Content Specialist, Customer Support Supervisor, and Account Manager. Their early career includes customer service roles at AT&T Mobility and Ketchum Directory Advertising, where they honed their skills in communication and problem-solving. Throughout their career, Dawn has consistently shown a commitment to improving collaboration, implementing process improvements, and delivering exceptional customer service.

Dawn Phelps, CSM, holds a Bachelor of Science degree in Sociology from Kansas State University. In addition to their formal education, they have obtained various certifications related to agile software development, virtual meetings, remote working, productivity, and project management. Dawn obtained their Certified ScrumMaster (CSM) certification from the Scrum Alliance in November 2020. Furthermore, they have acquired certifications in continuous improvement management, kaizen facilitation, change management, and agile project management fundamentals from the Management & Strategy Institute in September 2020. Dawn Phelps has consistently pursued professional development opportunities to enhance their knowledge and skills in various areas relevant to their field of work.