Melissa Hicks

Melissa Hicks possesses extensive experience in operations and customer service, with a current role as Operations QA Consultant at Lincoln Financial Group since May 2015. Previous positions at Lincoln include Quality Assurance Specialist, Claims Specialist, and Senior Benefits Analyst, with a strong focus on resolving claim-specific issues and managing caseloads while exceeding performance expectations. Prior experience at Yahoo involved assisting customers with account concerns and billing issues, earning recognition for outstanding customer retention. Melissa's early career included a role as Human Resources Assistant at Horsemen's Park, where responsibilities encompassed payroll processing and compliance with labor laws. Melissa holds a degree in Business Administration with a focus on Sport Management and Marketing from Nebraska Wesleyan University.