Allen Liu

Allen Liu has a diverse work experience spanning multiple companies and roles. Allen is currently the Director of Global Customer Service at LingoAce, where they lead teams in customer service, technical support, and teacher service. Their responsibilities include delivering a satisfying service level, exploring self-service approaches, and building customer complaints handling teams.

Prior to their role at LingoAce, Allen worked as the Director of Teacher Service at VIPKid. During their time there, they built the global teacher service structure and facilitated communication between Chinese students and American teachers. Allen also handled PR-related crises and worked to protect the brand image.

Before VIPKid, Allen was the Director of LeEco Global Customer Service at LeEco. Allen was responsible for customer service on a global scale.

Allen's earlier work experience includes senior management roles at Lenovo. Allen served as the Senior Manager of Lenovo AP MBG Services, Senior Manager of World Wide Service, Manager of Lenovo IDEA WW Service Readiness, and Support Manager of Lenovo China Call Center. In these roles, they focused on improving customer service processes, enhancing serviceability, and leading technical skill improvement projects.

Overall, Allen Liu has a strong background in customer service and has held leadership positions in various organizations, where they have demonstrated their ability to deliver satisfying service experiences and handle crises effectively.

Allen Liu obtained their Bachelor's degree in Automatic Control from the Beijing Institute Of Technology from 1998 to 2002.