Carolina Vargas Soares

Carolina Vargas Soares is a seasoned professional in customer success management with extensive experience in the technology and digital marketing sectors. Currently serving as a Customer Success Manager at LinkedIn since February 2022, Carolina supports staffing firms in Latin America by identifying risks and opportunities alongside commercial partners, conducting quarterly metrics reviews, and developing training plans. Prior to LinkedIn, Carolina worked at Loadsmart as an Implementation and Customer Success Analyst, focusing on onboarding processes and customer engagement with the Kamion TMS product. Carolina's earlier roles include managing international client portfolios at RD Station, where responsibilities spanned implementation, adoption, and retention in various markets, as well as serving as a Customer Experience Analyst at OnSign TV. Carolina holds a Bachelor's degree in International Relations from Universidade Federal de Santa Catarina and has participated in various academic programs in economics and diplomacy in renowned institutions across Europe.