Jacqui Scarlett

Jacqui Scarlett is an experienced Program Manager currently working at LinkedIn since March 2022, specializing in Trust Engagement Continuous Improvement. Prior to this role, Jacqui held various positions at Instacart, including Voice of Customer Program Manager, where strategic programs aimed at enhancing customer experience were developed. As Analytics Manager, Quality Assurance at Instacart, Jacqui led a team of data analysts and redefined CSAT methodology. Prior roles at Crown Castle involved building tools for issue management as a Project Business Analyst, and preparing reports for the EPA as a Research Analyst at Accura Engineering and Consulting Services, Inc. Jacqui also served as Project Manager at Scarlett Surveys International, focusing on client relations and data solutions, and worked as an Executive Assistant Project Coordinator. Early in the career, experience included a role as Trip Leader at Journey Wilderness Adventures. Jacqui holds a Bachelor of Business Administration from Roanoke College.