Liana Kirkhart

Liana Kirkhart has extensive experience in various roles related to technical writing, documentation, and customer support. From 2013 to 2017, they worked at Blackbaud, where they created user assistance content, recorded tutorials, and developed new customer implementation guides. Liana also served as an interim Support Trainer, developing a training program for the Support team.

In 2017, Liana worked at Smartware Group, Inc. as a Documentation Specialist and Senior Content Developer, where they created software release documentation, updated help files, and redesigned training materials. Liana then freelanced as a Technical Writer and Editor on Upwork, creating documentation libraries and performing technical editing for software companies.

In 2018, Liana joined BAE Systems as a Senior Technical Writer/Editor, creating procedural documentation, templates, trainings, and proposals for the US Defense sector. Liana also managed the creation and updating of Operations department documentation.

From 2019 to 2020, Liana worked at Bridges: Domestic & Sexual Violence Support Services, Inc. as a Volunteer Coordinator, managing the agency's volunteer program and coordinating trainings. Liana also served as a Crisis Response Advocate, providing support to survivors of domestic and sexual violence.

In 2021, Liana joined DDI System, where they worked as a Technical Writer, managing documentation for internal and external audiences. Liana utilized authoring tools and tested system functionality to ensure accuracy.

Currently, Liana is employed at Littera Education as the Director of Implementation & Support. Prior to this role, they served as the Customer Support & Implementation Manager and Knowledge Manager. Their responsibilities include overseeing implementation processes, providing support to customers, and managing the customer support team.

Liana Kirkhart completed their Bachelor of Arts (B.A.) degree in English Language and Literature, General at Southern New Hampshire University in 2011. There is no information available regarding their education prior to this period.