Shanelle Q.

Customer Service Specialist at Little Sleepies

Shanelle Q. has a diverse work experience that spans over several industries. Shanelle began their career at Dell in 2010 as a Material Handler, where they were responsible for collating components for assembly and achieving production requirements. Shanelle then moved on to AirBorn Inc. as a Product Test Engineer, performing inspections and testing to ensure product quality. Shanelle then worked at Harte Hanks as a Software Consultant for FedEx, where they managed outbound customer calls and stayed up-to-date on technological advancements. At BuildASign.com, they served as a CLR III, managing high volumes of customer inquiries and resolving issues. Shanelle'smost recent role at Scheweco as a Sales Specialist involved managing customer requests, conducting client consultations, and providing accurate estimates. Shanelle is currently working at Little Sleepies as a Customer Service Specialist.

Shanelle Q. completed their Bachelor of Technology (BTech) degree in Information Technology from American InterContinental University from 2011 to 2013. Prior to that, they earned an Associate of Arts (AA) degree in Business Administration from the same university between 2009 and 2011. Shanelle has also obtained several certifications from LinkedIn, including "Becoming an Impactful and Influential Leader," "Listening to Customers," "SEO for Social Media," "The Six Morning Habits of High Performers," and "Unconscious Bias" in August 2021.

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Timeline

  • Customer Service Specialist

    September, 2021 - present