Fatheia Dowari

Fatheia Dowari has a work experience that spans over a period of three years. Fatheia started their career in 2019 at Crystel.co, where they worked as an Inbound Customer Service Representative. In this role, Fatheia maintained a positive and professional attitude while promptly responding to customer inquiries through various communication channels.

Later on, Fatheia transitioned into the role of a Customer Success Specialist - Outbound at Crystel.co. In this position, they answered and made calls to clients, addressing their needs, complaints, or other issues with products or services. Fatheia ensured that clients felt supported and valued by responding efficiently and accurately, explaining possible solutions. Fatheia also engaged in active listening and diffused angry clients when necessary.

Most recently, Fatheia joined Little Thinking Minds in 2022 as a Customer Success Executive. In this role, they provide technical support and ad-hoc training to customers using the company's product. Fatheia ensures customer satisfaction by educating them about functional capabilities and possible upgrades. Additionally, they aid in the development and improvement of the product by gathering feedback to identify recurring issues and addressing them with the product manager.

Fatheia Dowari completed their Bachelor's degree in Mental Health Counseling/Counselor at the University of Jordan from 2014 to 2018.