Business Analyst, Training Management

POSITION DESCRIPTION 

Business Analyst, Training Management 

MANDATE

As a member of IT and the Project & Application Services team, the Business Analyst, Training Management will be responsible for the Training Management System (TMS) /Trainer Portal and related systems, overseeing the sustainment of the technology platform including the business processes, and supporting the entire lifecycle of preparing and directing new enhancement or project requests from intake to implementation.   

The Business Analyst will ensure that the TMS not only meets the current needs of LivingWorks but also supports future growth and innovation. Success in the Business Analyst role will be demonstrated by the seamless operation and full adoption of the TMS, ensuring that core business processes are efficiently managed, stakeholders are highly engaged and satisfied, and innovative solutions are effectively integrated to support and stabilize the system. 

KEY ACCOUNTABILITIES   

Training Management System and Related Systems:  

• As the TMS expert, provide coaching, training, and continued learning on the processes and technologies included in the TMS and other related systems.

• Manage and update the product backlogs for requested features and changes that alongside continual review with stakeholders.

• Monitor user activities and feedback, provide input on strategy for improvements.

• Maintain up to date, complete, and high-quality documentation for the business systems and tools that contribute to the continued effectiveness of LivingWorks business processes.

• Engage regularly to work effectively with stakeholders requesting new or changed functionality within the TMS and related systems.

• Provide input as a key member of the projects within the TMS and related systems across the organization, including planning, implementation, and prioritization of requests across business pillars.

• Conduct business analysis activities, including requirements gathering, process mapping, and assisting with solution design.

• Manage Quality Assurance through testing, and by writing plans and test cases to facilitate user acceptance testing.

• Work with the Application Analyst and vendors responsible for implementing the technical changes and configurations.

• Train the impacted user community on completed functionality to prepare for production use, including development of training materials.

QUALIFICATIONS 

EDUCATION AND EXPERIENCE: 

• Bachelor’s degree in business management, business admin, computer science, or related field.

• Minimum 3-5 years of experience as a Business Analyst or similar role.

• Completion of an industry recognized Product Management certificate, Business Analysis certificate, Certified Business Analysis Professional (CBAP) certification, and knowledge of Project Management concepts or a PMP certification is considered an asset.

• Ability to facilitate organizational learning of new technologies and processes.

• Knowledge of Salesforce and its capabilities is considered an asset.

COMPETENCIES AND ATTRIBUTES:  

• Demonstrated ability to understand and adapt to business needs strategically and with integrity.

• Strong understanding of business processes and project management principles.

• Proficiency in process mapping and documentation tools.

• Proven ability to assess and improve process.

• Proven problem solving and analytical skills.

• Effective communication skills and the ability to develop credibility with internal and external customers.