Henrique Figueiredo Born

Henrique Figueiredo Born has a diverse work experience spanning over several years. Henrique currently works at Loadsmart as a Customer Success Team Lead, where they are part of a strategic team that assists customers with logistics solutions. In their role, they ensure that all necessary resources and knowledge are available to achieve successful results for clients.

Prior to their current position, Henrique worked at Symplicity Corporation as a Customer Success Lead and Implementation Manager. Henrique was responsible for managing and implementing complex solutions for higher education institutions in Brazil, Latin America, and Canada. Their role included project management, relationship building with clients, and accelerating the learning process for executives and operational teams.

Before joining Symplicity Corporation, Henrique held the position of Gerente de Projetos Blackboard at Grupo A. In this role, they successfully managed implementation and migration projects for large clients in Brazil. Henrique also worked as part of the strategic consulting team, handling client-facing actions and developing strategic plans for client engagement and upselling.

Henrique's earlier experience includes serving as the Coordenador de Projetos at QI Faculdade & Escola Técnica, where they coordinated the language business division across 16 branches. Henrique played a key role in negotiations, curriculum development, team management, and performance tracking. Henrique also oversaw the restructuring of the brand and technological integration within the institution.

Furthermore, Henrique has experience as a Diretor - Franqueado at H.F.BORN - Wizard Idiomas Rio Grande, where they operated as a franchise director. Henrique also worked as a Cultural Representative at Walt Disney World during multiple periods.

Overall, Henrique Figueiredo Born has a strong background in customer success, project management, and team leadership within the logistics, education, and entertainment industries.

Henrique Figueiredo Born completed an MBA in Gestão de Projetos at Centro Universitário Internacional UNINTER from 2015 to 2016. Prior to that, they obtained a Bachelor of Business Administration (B.B.A.) in Administração de Empresas from Universidade Federal do Rio Grande - FURG, where they studied from 2009 to 2014. Henrique also received training in Life and Professional Coaching from Instituto Brasileiro de Coaching - IBC in August 2018. Henrique holds additional certifications in Customer Success from Sales Assembly and CS Academy, obtained in 2023 and 2020 respectively.