Donald S.

Donald S. has a diverse work experience spanning over two decades. Donald has held various IT roles in different companies.

Starting from their most recent position, Donald S. worked at loanDepot as the VP of IT Enterprise Support. Prior to that, they were the Director of IT Service Management at the same company.

Before loanDepot, Donald S. worked for Kudelski Group as the Global IT Service Desk Manager, responsible for managing the NAGRA/Kudelski Tier 1 Global Service Desk Team and implementing and administering the ITSM tool, ServiceNow.

Donald also worked as the IT Support Supervisor at HonorHealth, where they supervised and mentored IT support staff and led Tier 1 and Tier 2 teams in resolving incidents and requests.

Donald S. has experience as an independent IT consultant, providing professional IT consulting services to medium to large businesses. Donald reviewed IT environments and provided recommendations for improvements, as well as offering IT leadership to organizations.

In their previous roles, they worked at Matrix Medical Network as the Director of IT Support Services and as a Service Desk Manager. Donald led multiple IT teams, oversaw daily operations, and collaborated with leadership on budgets and performance metrics.

Donald S. also had experience at Rural/Metro Corporation, where they managed the internal Help Desk and E-mail/Blackberry support teams, and at Teksystems (US Food Service) as a Streamline Administrator, implementing sales automation applications.

Earlier in their career, they worked at Unisys Corporation as a Service Support Representative, at UPS Teleservices as a Technical Lead, and at Microage Teleservices as a Technical Support Specialist.

Throughout their career, Donald S. has demonstrated strong leadership and technical skills in managing IT teams, improving IT service, and implementing effective systems and processes.

Donald S. has studied Business Administration and Management, General at Pima Community College and the University of Arizona. Donald also holds various certifications, including Employee Comms Product Manager: Core Concepts from Moveworks, ServiceNow San Diego Delta - CSA, KCS v6 Fundamentals Certification from The KCS Academy, and multiple ServiceNow certifications. Additionally, they have obtained certifications in Scrum, Agile Foundations, ITIL v4 Foundation Certificate in IT Service Management, SysAid Certified Administrator, and various micro-certifications related to ServiceNow.