Senior Specialist, Continuous Improvement

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started! To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians.

WHY IS THIS ROLE IMPORTANT?

The Continuous Improvement team has exciting opportunities for hard working, energetic and reliable people like you. The mission of the C.I team is to design, optimize and scale processes within Online Grocery Fulfillment that aims to reduce our cost to serve while delivering an exceptional customer experience to millions of Canadians across Canada. We are looking for a candidate that is obsessed with improving the status quo, showing proven success in ownership, bias for action, and thinking big! This candidate is responsible for leading cross-functional initiatives, ensuring accountability for project efficacy from pilot to full implementation. Other responsibilities include analyzing data and best practices to identify opportunities to improve how stores deliver the best possible experience at the lowest cost. This person will act as a "change agent" and effectively influence stakeholders to generate consensus on key decisions that improve overall efficiencies and reduce our cost to serve.

As a Sr. Continuous Improvement Analyst, you will leverage process improvement methodologies to identify operational improvements, extract systems data, create meaningful reports and business cases, conduct and/or support activities such as time studies, manual data collection, root cause analysis and workshops to integrate solutions and improve efficiency. You can easily build relationships and have been part of large, cross functional teams that are working to solve complex problems. Finally, this person is comfortable working through ambiguity with the ability to create a roadmap that aligns with internal business strategy/goals.

WHAT YOU'LL DO

• Serve as the subject matter expert for all Online Grocery fulfillment in-store processes.
• Identify and improve gaps in our end-to-end fulfillment process, from order picking and order readiness to loading and customer interactions.
• Drive business impact through process improvement and analytics, extracting meaningful insights from large data sets and communicating quantitative analysis in a clear, precise, and actionable manner across the organization.
• Develop business cases to demonstrate the value and operational excellence of proposed solutions, securing investment for broader rollouts.
• Lead cross-functional projects by collaborating with key stakeholders (operations specialists, training, product, tech, and data science teams) to integrate new innovations, ensuring a seamless experience for both in-store colleagues and customers.
• Maintain a living document of projects and initiatives, detailing expected and actual impacts.
• Conduct work sampling, time and motion studies, and other data collection activities to assess productivity levels and validate labor standards.
• Partner closely with operational specialists, providing tools and data to address problematic areas, and proactively seeking on-site insight and feedback to enhance customer and colleague experiences.
• Collaborate with the eCommerce implementation team to ensure best practices are rolled out across all PC Express stores.

DOES THIS SOUND LIKE YOU?

• Influential and Collaborative: You are persuasive and team-oriented, effectively bringing people together to achieve common goals
• Self-starter: You have an entrepreneurial mindset and are willing to roll up your sleeves to get the job done.
• Growth Mindset: You believe there’s always a better way to do things and are willing to challenge the status quo.
• High-Speed: You have operated in a fast-paced, results-oriented organization and have been part of large, cross-functional teams.
• Autonomous: You can work independently in a highly demanding and ambiguous environment, managing multiple demands while delivering projects on plan.
• Technical Proficiency: You are proficient with common computer applications (Excel, Word, PowerPoint). Experience in SQL, BigQuery, and/or Data Studio is a significant asset.  You are also proficient with using Lean Six Sigma tools, including Value Stream Mapping, 5S, Kaizen, Root Cause Analysis