Stefanie Steinbach

Stefanie Steinbach has a diverse work experience spanning various industries and roles. Stefanie started their career as an Urban Dance Instructor at Wel.kom from November 2008 to July 2010 and later at Urban Dance Studio from September 2007 to July 2011. In 2012, they worked as a Research Intern at EMGO Institute for Health and Care Research, where they analyzed pre-collected data and wrote an article for publication.

In 2014, Stefanie became an International Student Mentor at the University of Groningen, specifically in the Faculty of Theology and Religious Studies. Stefanie mentored international students from July 2014 to July 2015.

Stefanie then transitioned into the customer service field and joined Booking.com as a Customer Service Executive from September 2016 to March 2017. Stefanie provided assistance to customers during this role.

Stefanie then joined Lodgify, where they held multiple positions. Stefanie started as a Customer Service Representative from March 2017 to August 2017, assisting customers in multiple languages. Stefanie was then promoted to Senior Customer Service Representative from August 2017 to February 2018, where they continued to assist and advise customers on subscription changes.

From February 2018 to January 2019, Stefanie served as a Customer Success Coordinator, focusing on creating and automating processes to improve efficiency and communication flow.

Stefanie'snext role at Lodgify was as the Customer Support Team Manager from January 2019 to May 2021. Stefanie managed a team of Support Representatives and oversaw support processes, resource management, and individual projects. Stefanie also designed and implemented tools and processes to improve the team's efficiency in assisting customers.

Currently, Stefanie is the Customer Success Operations Manager at Lodgify, a position they have held since May 2021. In this role, they are responsible for creating, managing, and growing the Customer Success Operations team. Stefanie designs and implements scalable tools, automations, and processes to ensure efficient assistance for customers and colleagues.

Stefanie Steinbach's education history includes a Bachelor of Science (B.Sc.) in Clinical and Health Psychology from Utrecht University, which they obtained from 2008 to 2011. Stefanie also pursued a semester abroad at the University of Toronto in 2010. Later, they pursued a Master of Science (M.Sc.) in Clinical and Health Psychology from Utrecht University from 2011 to 2012. Lastly, they completed their Bachelor of Arts (B.A.) in Religious Studies from the University of Groningen from 2012 to 2016.