Dorisa Madacova

Global Head Of Client Services at Loewe

Dorisa Madacova has a diverse work experience history. Dorisa started their career in 2012 as a Sales Assistant at Burberry. Dorisa then worked as a Front Desk Receptionist at Hotel Royal Antibes**** from 2013 to 2014. In 2016, they worked as a Digital Project Manager Assistant at MANUFACTURE HORLOGÈRE DES ARTISANS DE GENÈVE, where they contributed to the development of marketing plans and managed social media. Dorisa also worked as a Wholesale - Commercial Assistant at MICHEL VIVIEN during the same year.

In 2017, Dorisa worked as a Product Manager Assistant at Hanesbrands Inc. and as a Private English Teacher as a Freelancer. From 2018 to 2019, they served as a Volunteer at UNICEF and held positions as a Customer Experience Assistant and CRM Assistant at Loewe. Dorisa then took on the role of a Client Service Specialist at Loewe from February 2020 to August 2020. Since August 2020, Dorisa has been working as a Global Client Service Manager at Loewe, where they played a significant role in restructuring the company's global Client Service Center model, improving team efficiency and service quality, and driving sales growth. Currently, they hold the position of Global Head of Client Services at Loewe.

Dorisa Madacova completed their Bachelor's Degree in International Studies: Language & Culture at the University of Greenwich in 2010-2013. Dorisa also pursued an additional Bachelor's Degree in International Studies: Language & Culture at Università degli Studi di Bergamo from 2011 to 2012. Dorisa went on to earn their Master's Degree in Luxury and Fashion Management from SKEMA Business School in 2015-2017. Finally, in 2018-2019, they obtained another Master's Degree in Customer Experience Management from ESIC Business & Marketing School.

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Previous companies

HanesBrands logo
UNICEF logo
Burberry logo

Timeline

  • Global Head Of Client Services

    March, 2023 - present

  • Global Client Service Manager

    August, 2020

  • Client Service Specialist

    February, 2020

  • CRM Assistant

    May, 2019

  • Customer Experience Assistant

    December, 2018

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