Yury Stephan

Yury Stephan has extensive work experience in the technical support field. From 2005 to 2020, they worked at IBM in various roles, including as a Regional Technical Support Manager and later as the North America Technical Support Executive. In these positions, they were responsible for overseeing service delivery and managing operations across multiple locations. Yury successfully influenced local service delivery performance and played a key role in resolving critical situations and achieving contractual objectives.

Since 2021, Yury has been working at LogRhythm as the Global Technical Support Manager. In this role, they lead teams of technical support engineers and ensures that world-class customer service is prioritized. Yury oversees case management, process workflows, and escalation management, and is involved in establishing and refining processes, techniques, tools, and training to provide excellent support to global customers.

Overall, Yury Stephan has a proven track record of effectively managing technical support operations and delivering exceptional customer service.

Yury Stephan obtained a Bachelor of Science degree from Colorado State University. In September 2020, they obtained a certification in "Creating Great First Impressions" from LinkedIn. In February 2020, they also obtained an "IBM Certified Senior Manager" certification from IBM. There is limited information available about their certification in "Behavior based interviewing," as the obtained month and year are not provided.