Meddie Makumbi

Meddie Makumbi possesses extensive experience in customer service and operations management within the rail industry. Currently serving as a Customer Service Controller at London Overground Rail Operations Ltd since August 2009, Meddie specializes in real-time information provision, security surveillance, and station infrastructure management. Prior to this role, Meddie was a Customer Service Delivery Manager during the London Olympic Games in 2012, focusing on customer satisfaction and managing service responses to planned disruptions. Before joining LOROL, Meddie worked as a Station Supervisor at London Bridge for Southern Railway Limited, addressing safety concerns and customer needs. Meddie holds a Bachelor of Arts in Social Sciences from Makerere University and has completed various certifications in Human Resource Practice and Customer Service Management.