Bonnie Ha

Head of Customer Success at Looka

Bonnie Ha has a diverse work experience spanning various roles and industries. Bonnie started their career in 2011 as a Game Stand Supervisor at the Canadian National Exhibition. Bonnie then worked as a Sales Floor Associate at SHOP.CA pop-up shop in 2013.

In 2014, Bonnie worked as a Receptionist at Telecor Inc., where they were the first point of contact for the company and provided support to executives. Bonnie then joined Pumpernickel's as a Catering Coordinator in 2015. In this role, they worked closely with clients to meet their needs, handled customer inquiries, processed invoices, and coordinated deliveries.

From 2016 to 2017, Bonnie worked as an Account Manager at HAS Marketing, where they were responsible for customer correspondence and order completion for web-store accounts. Bonnie collaborated with graphic designers and the production team to ensure order deadlines were met.

In 2017, Bonnie joined Print Three as a Project Coordinator. Bonnie trained and supervised a small team to ensure projects were completed ahead of deadline and exceeded client expectations.

Bonnie worked at Nordstrom from 2018 to 2020, initially as a Service Experience Specialist, where they provided resolution to customer situations and ensured customer information security. Later, they served as a Cash Room Processor, where they prepared reports and logs, resolved discrepancies, and adhered to security guidelines.

In 2020, Bonnie worked at Article as a Customer Care Professional. Bonnie then joined Centre For Independent Living In Toronto Inc. as a Bookkeeper, where they managed financial records.

Currently, Bonnie is working at Looka since 2020. Bonnie started as a Customer Success Team Lead and is currently serving as the Head of Customer Success.

Bonnie Ha attended Ryerson University, where they pursued a Bachelor of Commerce (B.Com.) degree in Accounting and Finance starting in 2012. The duration of their education at Ryerson University is not specified.

Links

Previous companies

Nordstrom logo
Canadian National Exhibition logo

Org chart

Timeline

  • Head of Customer Success

    April 1, 2023 - present

  • Customer Success Lead

    December, 2020