Russ Troester

Russ Troester has a diverse work experience spanning various industries and roles. Currently, they are working at Lookback as the Head of Customer Support, a position they have held since July 2022. Prior to this, Russ worked as a Customer Support Specialist at Lookback from August 2021 to July 2022.

Before joining Lookback, Russ worked at HubSpot as a Customer Support Specialist from July 2020 to August 2021. Russ was responsible for providing support to customers and resolving their queries and issues.

Russ also had a brief stint at Specialized Bicycle Components as a Distribution Specialist from May 2020 to July 2020.

Russ also has experience as a UX Researcher at UX Services, LLC, where they worked on a part-time contract basis from October 2019 to December 2019. In this role, they assisted with research for an intranet redesign project by creating surveys, reviewing documentation, and providing recommendations.

Russ has also held pastoral roles in several churches, including Shepherd of the Valley Lutheran Church as a Pastor from February 2018 to April 2019, St. John's Lutheran Church, Ord, NE as a Pastor from April 2011 to September 2014, and St. Michael's Lutheran Church as an Assistant Pastor from July 2008 to March 2011. In these roles, they delivered presentations, taught educational courses, and provided counseling and advice.

Prior to their pastoral roles, Russ worked at Kidwell in various positions. Russ started as a Service Desk Support Specialist in September 2014 and later moved on to become a Senior Service Desk Technician from July 2015 to December 2015. Russ then served as an Applications Systems Analyst from January 2016 to November 2016. Finally, they held the position of System Support Manager from November 2016 to January 2018, where they oversaw the Kidwell Service Desk, managed software migrations, and supported internal employees' IT needs.

Russ also gained IT experience during their time at Concordia Seminary St Louis, where they worked as an IT Help Desk student worker from June 2004 to May 2008. In this role, they provided technical support, assisted in faculty and staff training, and resolved hardware and software issues.

Early in their career, Russ worked as a Phone Banker at Wells Fargo from October 2003 to April 2004.

Overall, Russ Troester has accumulated a wide range of skills and experiences in customer support, IT support, research, and pastoral roles.

Russ Troester has a diverse education history. In 2019, they obtained an Experience Design Certificate in UX Design from V School. Russ also holds a Certificate of Completion in User Experience Design Fundamentals from Udemy, which they obtained in May 2019.

In addition to these certifications, Russ Troester pursued further education at Concordia Seminary St Louis, where they completed a Master of Divinity (M.Div.) degree in Theology/Theological Studies. The specific start and end years for this degree are not provided.

Before their theological studies, Russ Troester earned a Bachelor's Degree in Computer Science from the University of South Dakota. However, the information regarding the start and end years for this degree is not available.