Qasim Ahmed

Qasim Ahmed is an experienced customer service and complaint resolution professional, currently serving as the Group Customer Service & Resolution Manager at Lookers plc since January 2021. Prior to this role, Qasim provided specialist support to customers at Barclays, focusing on those facing long-term health challenges. Qasim's background includes working as a Senior Complaint Handler at The Co-operative Bank plc, where 147 consecutive QA passes were achieved, and holding various complaint handling positions at Lloyds Banking Group and Nationwide Building Society, ensuring compliance with FCA standards. Qasim began a career in corporate actions at BNY Mellon and has a Bachelor of Arts in International Business from The University of Manchester.