Rasa Chiras has extensive work experience in various roles related to customer success, care management, and clinical operations. Rasa is currently the Director of Customer Success, EAP at Lucet, a role they started in 2022. Prior to this, they worked at New Directions Behavioral Health as a Customer Success Manager from 2013 to 2022, where they managed major accounts and implemented EAP services for new groups. In addition, they created customized EAP materials and updated the EAP software manual. From 2016 to 2018, Rasa worked as a Care Manager at MASSACHUSETTS BEHAVIORAL HEALTH PARTNERSHIP. Rasa also served as an Adjunct Faculty at Becker College and as an Emergency Mental Health Clinician at UMass Memorial Medical Center. Rasa has experience as a Director of Clinical Operations at E4 Health from 2013 to 2015, where they provided supervision and expertise in managing calls related to various mental health issues. Prior to this, they held the position of Assistant Director of Child and Adolescent Services at Massachusetts Department of Mental Health from 2008 to 2013. Rasa also worked as a Clinician/Collaborative Assessment Program at MA Department of Children and Families from 2005 to 2008 and as a Proctor Supervisor at Devereux Therapeutic Foster Care from 2000 to 2003. Rasa began their career as a Victim Compensation Investigator at the Massachusetts Attorney General's Office from 1993 to 1997.
Rasa Chiras completed a Bachelor of Arts degree in Sociology, Psychology, and a minor in Criminal Justice and Political Science from the University of Massachusetts Amherst from 1987 to 1991. Later, from 1993 to 1998, they pursued a Master of Education degree in Counseling of Families, Children, and Couples from UMass Boston. Rasa Chiras also holds a certification as a Licensed Mental Health Counselor, obtained from the Allied Board of Mental Health and Human Services Professionals.
December, 2022 - present
Manager Customer Experience & Special Events at Emory University
Director Client Management at Microsoft
Senior Technology Operations Manager, Support Tools & Systems at Etsy
Director, Partner Success at Autodesk
Client Manager at Allied Universal
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