Stephanie LaFleur

Support Associate at Lugg

Stephanie LaFleur has a strong background in customer support and employee management. Stephanie started their career at S&K Inc., where they served as a Customer Service Manager, overseeing store operations and leading a team of 10+ employees. During their time at S&K Inc., Stephanie achieved a 98% satisfaction rating and ensured compliance with ISO 9001:2015 QMS.

Following their role at S&K Inc., Stephanie joined Kindly Care as a Payroll Specialist. Stephanie managed member accounts, provided customer support, and trained new employees in data entry and customer communication. Stephanie also acted as a liaison between the company and its clients.

Afterwards, Stephanie worked at CareLinx as a Care Navigator. In this role, they assisted with job postings, candidate correspondence, and interview scheduling. Stephanie also managed onboarding and off-boarding processes for employees, as well as handled employee status changes and requests.

Most recently, Stephanie has joined Lugg as a Support Associate. In this position, they provide customer support through various channels and resolves customer issues to ensure satisfaction with the Lugg service. Stephanie also communicates with partners and contractors to coordinate pickups and deliveries.

Overall, Stephanie LaFleur has a diverse range of experience in customer support, employee management, and coordination, making their a valuable asset to any organization.

Stephanie LaFleur attended Parkview High School from 2000 to 2004, however, no degree or specific field of study was mentioned during this period. Stephanie later attended the University of Phoenix from 2007 to 2008, majoring in Business. No degree was mentioned for this academic experience as well.

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Timeline

  • Support Associate

    July, 2021 - present