Business Development Support Specialist

ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS

WHAT WE DO

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.

If you’re looking for a new place to call ‘home’ that believes in the potential of the broader SME landscape in South Africa and a place where you’ll work with awesome people - then Lula’s the place for you!

We’re making business banking fast, human, Lula!

OUR VALUES

Collaborative - we’re a clan and work together as a team, always towards a common goal

Committed - we’re accountable and follow through no matter the challenge

Curious - we look for better ways to do things and make a positive difference

Connected - we stay close to, learn from and look to understand each other and our customers

Compassionate - we go out of our way to care about our colleagues, our customers and our community

OVERALL PURPOSE

We’re looking for someone eager to join Lula and build and develop a world-class partnership ecosystem. The opportunity is focused on new external partners onto Lula’s platform and supporting them in the best way possible. There is tremendous synergy between what Lula is looking to achieve and what partners from all industries, who have business networks looking to access growth funding and free up cash flow, are looking to achieve. We are looking for a dynamic self-starter who is exceptionally task-driven with a proven track record of excellent multitasking and administrative skills to help MAKE CASH FLOW.

Duties and responsibilities include, but will not be limited to:

• Supporting our Business Development Specialist with Customer service queries and tickets
• Monitoring the sales funnel and connecting the Affiliate with the application where necessary
• Uploading applications on behalf of Affiliates
• Providing feedback to Affiliates on applications
• Making sure the sales funnel is moving along as quickly as possible
• Approve new sign ups daily and send them onto their on-boarding journey
• Join Affiliate Q and A’s on a weekly basis
• Hunting leads and assisting with re-advance communication
• Holding down all communication on WhatsApp with Affiliates
• Effectively respond to high volumes of incoming affiliate linked new business funding applications from new customers in a timely manner
• Accurately analyse and interpret business funding applications from new clients.
• Consistently excel in meeting business and individual targets
• Provide comprehensive reporting on your sales pipeline
• Alongside the handling of incoming applications, timelessly manage other tasks that are essential to delivering the highest level of customer service

THE COMPETENCIES WE’RE AFTER

• Good attention to detail
• Task and target-driven
• Adaptable and comfortable with a fast-paced environment
• Team-player
• Strong interpersonal skills
• Enthusiasm, go-getter, can-do attitude
• Self-starter and ability to work independently
• Problem-solver

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Bachelor’s degree in a relevant or related field (or equivalent)
• 1+ years experience in any form of sales/partnership role (experience within a financial services sales environment beneficial)
• Multitasker of note with exceptional administrative skills (Proven track record a must)
• Exceptional communication & sales skills - listening to and interpreting customer problems/needs, thorough knowledge of the product one is selling and its benefits
• Target-driven, ability to work under high levels of pressure with a track record of consistently excelling in meeting sales targets
• High level of understanding of financial statements, business/supplier contracts, SARS e-filing for business, payment gateways and accounting software (Advantageous)
• Previous work experience in a startup (Desirable)

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent checks.