Nicole Rubin

Nicole Rubin has a diverse and extensive work experience in the field of customer experience and innovation. Nicole started their career in 1996 at Forrester Research, where they served as the Manager of Client Services, overseeing a team and managing client relationships. In 2000, they joined Creative Good as an Engagement Director, and they worked there until 2016.

In 2002, Nicole founded their own company called Customer Sense Consulting, where they serve as the President. Nicole specializes in helping clients improve their products, services, and customer experiences through human-centered design. Nicole'sexpertise includes conducting research, developing customer-driven strategies, and creating concepts based on customer needs. Nicole has worked with clients from various industries, including retail/ecommerce, media, financial services, technology, non-profits, and government agencies.

In 2013, Nicole joined LUMA Institute as the Lead Instructor and Program Director. In this role, they teach individuals, teams, and organizations the tools and techniques of the LUMA System of Innovating for People, enabling them to create better products, services, and experiences.

In 2017, Nicole took on the role of UX Researcher at AnswerLab, a company that focuses on measuring and improving online presence. Here, they developed and implemented strategic research programs to evaluate and enhance clients' digital (web/mobile) presence.

Overall, Nicole Rubin's work experience demonstrates their expertise in customer experience, innovation, and research, as well as their ability to work with diverse clients and industries.

Nicole Rubin earned their Bachelor of Arts degree in Art History from the University of Colorado Boulder between the years 1988 and 1992.