Megan Dunn

Megan Dunn has a diverse work experience spanning various industries. Megan currently works as an E-Commerce Customer Service Representative Social Channel at Lume Deodorant. Prior to this, they worked as a Mod Contractor Support Advisor at ModSquad from October 2021 to April 2023.

Megan has also gained valuable experience at Apple, where they worked as an Apple Specialist from September to November 2019. In this role, they provided exceptional customer service, answered product-related questions, and supported inventory management. Additionally, they worked as a Box Office Attendant/Key Holder at Our Body: The Universe Within from October 2018 to May 2019.

Earlier in their career, Megan held positions such as Crew Member at Happy + Hale from May to October 2018, Customer Care Assistant at Conduent from July to October 2017, and Sales and Service Advisor at TenPlus Systems from April to May 2017. Megan also worked as a Support Associate at NetSuite from December 2015 to April 2017, where they provided customer support and troubleshooted technical issues.

Megan has a strong background in technology, having worked at Apple for a significant part of their career. Megan was a Genius from May 2014 to December 2015, where they repaired hardware and software issues on various Apple devices. Megan also served as a Genius Administrator from June 2012 to December 2015 and as a Genius from August 2010 to June 2012. In addition, they worked as a Concierge/Specialist at Apple from August 2009 to September 2010, where they directed customers based on their individual needs and managed the daily schedule for the Concierge team.

Before their tech-related roles, Megan gained valuable experience at Springmoor Life Care Retirement Community, where they worked in food services from April 2002 to March 2006.

Overall, Megan Dunn has a wide range of experience in customer service, technical support, and sales, with a specific focus on the technology industry.

Megan Dunn obtained their Associate of Science (AS) in Web Design from Wake Technical Community College from 2018 to 2022. Megan then pursued a Bachelor's degree in Management Information Systems and Operations Management from the University of North Carolina at Pembroke, completing their studies from 2023 to 2025.

In addition to their formal education, Megan has obtained multiple certifications. These include the Emerging Leaders Certification from the Truist Leadership Institute in March 2023. Before that, they acquired several certifications from LinkedIn, such as UX Foundations: Research, Video Budgeting, Figma Essential Training: The Basics, Business Etiquette: Phone, Email, and Text, UX Design: 4 Ideation, Learning React.js, MERN Essential Training, Social Media Marketing Strategy: TikTok and Instagram Reels, Adobe Animate CC: Creating an HTML5 Banner Ad, Jonah Berger on Viral Marketing, Magazine Design: Getting Started, Design Your First Logo, Insights on Graphic Design, and What is Graphic Design?. Megan also holds an ACMT certification from Apple, received in October 2010. Lastly, they have completed certifications from HubSpot Academy, including Social Media Marketing (April 2022) and Inbound Certified (January 2021), as well as the Content Marketing and SEO Fundamentals certification and Keyword Research Exam from Semrush, both obtained in January 2021.