Nawaf Helou - Mba

Nawaf Helou possesses extensive experience in customer support and management across various industries. Currently serving as the Senior Manager of Customer Support at Lumen since September 2024, Nawaf has previously held significant roles such as Senior Director and Director of Customer Support at Syte, and Customer Experience Team Leader at monday.com. With a solid background in enhancing team performance and operational efficiency, Nawaf has also contributed as Director of Customer Experience at DeskForce and Data Services Senior Manager at Freightos. Earlier experiences include managing operations at AXSOS AG, alongside roles in project management and technical support. Nawaf holds an MBA from Northwestern University's Kellogg School of Management and a Bachelor's degree in Computer Engineering from Al-Quds University.