Isaack M. is an experienced chatbot developer and cognitive software engineer with a strong background in AI technology and software integration. Currently serving as the Lead Chatbot Developer at Lumen Technologies since May 2023, Isaack M. is responsible for maintaining and optimizing an IBM Watson chatbot for Century Link services. Previously, Isaack M. held the position of Cognitive Software Engineer at Credit Suisse, where collaboration with cross-functional teams and modifications to the Amelia platform's Groovy codebase were key contributions. Earlier experience as a Solutions Analyst at Deloitte involved designing a text channel chatbot for the Minority Business Development Agency, utilizing Microsoft Azure and conducting rigorous testing with Python. Isaack M. holds a Bachelor of Science in Computer Science and an Associate of Arts from Florida Atlantic University.
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